Return & Refund Policy

At Homicare, we aim to ensure every customer receives exactly what they ordered. Before dispatch, each product is carefully inspected and matched with its product description to maintain quality and accuracy.

7-Day Easy Return

We offer a 7-day easy return policy under the following conditions:

• Customers must notify us within 24 hours of receiving the delivery if they believe there is an issue with their order.

• Return requests made after the first 24 hours of delivery may not be accepted.

Eligible Returns

Returns are accepted only if the product does not match the description or if the wrong item was delivered.

Since every order is checked before shipping, returns are not accepted for reasons such as:

• Change of mind

• Ordering the wrong product

• Minor variations that are clearly mentioned in the product description

Replacement & Refund

Once we receive and inspect the returned item:

• If the issue is verified, we will replace the product whenever possible.

• If a replacement is unavailable, we will issue a refund using the original payment method or another agreed method.

Return Condition

To be eligible for a return:

• The product must be unused and in its original condition.

• It must be returned with all original packaging and accessories (if applicable).

Contact Us

To request a return, please contact our customer support within 24 hours of delivery and include:

• Your order number

• Photos or videos showing the issue

• A brief description of the problem

Our team will review your request and guide you through the next steps.